- COREL VIDEO STUDIO X9 CUSTOMER SERVICE INSTALL
- COREL VIDEO STUDIO X9 CUSTOMER SERVICE WINDOWS 10
- COREL VIDEO STUDIO X9 CUSTOMER SERVICE PRO
- COREL VIDEO STUDIO X9 CUSTOMER SERVICE SOFTWARE
- COREL VIDEO STUDIO X9 CUSTOMER SERVICE WINDOWS 7
COREL VIDEO STUDIO X9 CUSTOMER SERVICE SOFTWARE
I just don't understand how a company can make a software that requires you to change your media source to make it to work. Even if it worked it would be a pain for me to change every single one of them for my video is a compilation of hundreds of short clips. I tried but it crashed in less than 15 seconds. I know some people suggested changing them to M2TS. I used my JVC camcorder to make those clips and they're in MTS format. Installing QuickTime was my first attempt to get it to work but it made no difference. What device was used to record the video?Īs the program is new I would contact Corel Support which should be free for a limited period.īut certainly if this is a common problem then Corel do need to know. Sorry you are having problems with X9, you should of course have a money back guarantee period I think 30 days so you should not be out of pocket.Īre you having problems when using the library samples or is it specific to the type of files you are using?Ĭan you give details of your video files? Right click a clip and choose properties, what are they? There were other patches issued for it in addition, and the fully updated version is 18.6.0.6. Corel then issued a hotfix for it which made it fully compatible with Windows 10, and making X8 turn into X8.5. X8 worked with it, only some users had a few fairly minor problems.
COREL VIDEO STUDIO X9 CUSTOMER SERVICE WINDOWS 10
Some of them just will not work with X9 because their coding is only linked to X8 and not X9.Īs for X8, when it first came out Windows 10 was still pretty new. You should not be using the X8 Content and Bonus with X9.
COREL VIDEO STUDIO X9 CUSTOMER SERVICE INSTALL
It will then install each of these files automatically and you end up with X9 Ultimate. You first download the Web Installer single file, and when you then run it, it creates a folder and will download the three separate elements of the Ultimate package you listed (Main, Content and Bonus), but it downloads these as three separate files in the folder it created on the Desktop. We were both beta testers for X9 and this web installer process is totally new to Video Studio X9 and different from previous versions. You are best to backup those files, maybe save to disc?īelieve us - this is how it works. Thanks!ĭownloading Video Studio Ultimate X9 now uses Web Installer / Download file, this should download three files saved to a single folder on your desktop. I am not a smart person with computers but I am good at editing and am losing clients because I am missing deadlines.
COREL VIDEO STUDIO X9 CUSTOMER SERVICE WINDOWS 7
Do any of you know if it is a new computer that comes with Windows 10 - can I downgrade it to Windows 7 or 8? If not what do I do. This has me concerned because Corel support has been telling me with each ticket that the two are compatible - it even says it in their press release. This morning when I got the problem closing down after I tried to use an instant template - I ran the program for details and it specifically says that x9 is not compatible with Windows 10. I finally checked in the properties of x9 and it says under compatibility that it is only compatible with Windows 8, 7 and Vista. I did do the fix a few times but the issue keeps happening. When I bought x9 Ultimate rather than upgrading from X8 it only had one download (unlike 8 which had the bonus content and one other download in addition to the main download). Thank you to you both for responding to me. Can someone please help me on this because their uninstalling and then reinstalling is not working. I asked them if it is quicktime because my AfterEffects uses a later version of quicktime then corel does for this program and again they said no. Corel says it is not Windows 10 causing the problem because Corel was made for Windows 10. Support has reinstalled my program numerous times and then repaired Boris so it would show up and this works for about an hour and then the same problem again. Each time it crashes it deletes Boris out of my software and sometimes other features as well.
If I try to use Corel 3d it corrupts my Corel x9 afterwards where I cannot play anything without it crashing. if I try to import an avi or anything other tha jpg or mov file it immediately crashes, if I try to import more than one file at a time it immediately crashes, if I work with it for more than a few minutes it crashes.
COREL VIDEO STUDIO X9 CUSTOMER SERVICE PRO
My VideoStudio Pro x8 would not work so I thought something happened with the download to the new computer so I purchased (not upgraded) to x9 Ultimate and still the same problem. I bought a new computer that had Windows 10 on it. I looked and my computer does not have those updates. Someone said to fix crashes go to Control Panel, Programs and Features, click View Installed Updates. I need help with my software because it keeps crashing.